# Call Center AI — Microsoft AI Phone Agent

> Make AI phone calls via API or receive calls on a configured number. Uses Azure + GPT-4.1 for insurance claims, IT support, customer service. Apache-2.0, 6,400+ stars.

## Install

Save as a script file and run:

## Quick Use

1. Prerequisites: Azure Communication Services + phone number + cognitive services

2. Quick deploy:
```bash
git clone https://github.com/microsoft/call-center-ai.git
cd call-center-ai
make deploy name=my-resource-group
```

3. Or start locally for development:
```bash
make dev
```

The AI agent is now ready to make and receive phone calls.

---

## Intro

Call Center AI is Microsoft's open-source AI phone agent with 6,400+ GitHub stars. It enables you to send AI phone calls via API or directly call the bot from a configured phone number. Uses Azure Communication Services + GPT-4.1 for real-time conversation with features like call resumption after disconnection, RAG for sensitive data, multi-language support, and human agent fallback. Best for enterprises building automated customer service, insurance claims processing, or IT support phone systems.

See also: [AI agent frameworks on TokRepo](https://tokrepo.com/en/@Agent%20Toolkit).

---

## Call Center AI — AI Phone Agent by Microsoft

### What It Does

Send a phone call from an AI agent in a single API call, or let users call the AI bot directly on a configured phone number. The system handles natural conversation, understands context, and can perform actions.

### Use Cases

1. **Insurance claims** — automated claims intake and processing
2. **IT support** — first-line technical troubleshooting
3. **Customer service** — handle routine inquiries 24/7
4. **Appointment scheduling** — book and manage appointments
5. **Survey collection** — automated phone surveys

### Key Features

| Feature | Description |
|---------|------------|
| **Real-time streaming** | Live conversation with low latency |
| **Call resumption** | Reconnects after disconnection |
| **RAG integration** | Retrieve sensitive data securely |
| **Multi-language** | Support for multiple languages |
| **Human fallback** | Transfer to human agent when needed |
| **Recording & QA** | Record calls for quality assurance |
| **GPT-4.1** | Advanced comprehension and reasoning |

### Architecture

```
Phone Number → Azure Communication Services → Call Center AI → GPT-4.1
                                                    ↓
                                              RAG (knowledge base)
                                              Azure Cognitive Services
                                              Recording & Analytics
```

### Deployment Options

**Remote (recommended):**
```bash
make deploy name=my-resource-group
```

**Local development:**
```bash
# Requires: Azure CLI, Rust, uv
make dev
```

**GitHub Codespaces:**
Open in Codespaces for automatic environment setup.

### Required Azure Resources

- Azure Communication Services (with phone number)
- Azure Cognitive Services (Speech)
- Azure OpenAI (GPT-4.1)
- Azure Storage Account

### FAQ

**Q: What is Call Center AI?**
A: Microsoft's open-source AI phone agent that can make and receive calls, handle customer conversations using GPT-4.1, and integrate with enterprise systems via RAG.

**Q: Is Call Center AI free?**
A: The code is open-source under Apache-2.0. You pay for Azure services (Communication Services, Cognitive Services, OpenAI).

**Q: Can I use my own phone number?**
A: Yes, configure a phone number through Azure Communication Services and the AI agent will answer calls on that number.

---

## Source & Thanks

> Created by [Microsoft](https://github.com/microsoft). Licensed under Apache-2.0.
>
> [call-center-ai](https://github.com/microsoft/call-center-ai) — ⭐ 6,400+

Thanks to Microsoft for open-sourcing a production-ready AI phone agent system.

---

<!-- ZH -->

## 快速使用

1. 前提：Azure Communication Services + 电话号码 + 认知服务

2. 快速部署：
```bash
git clone https://github.com/microsoft/call-center-ai.git
cd call-center-ai
make deploy name=my-resource-group
```

3. AI Agent 即可开始拨打和接听电话。

---

## 简介

Call Center AI 是微软的开源 AI 电话 Agent，GitHub 6,400+ star。通过 API 发起 AI 电话或在配置的号码上接听来电。使用 Azure + GPT-4.1 进行实时对话，支持断线续接、RAG、多语言和人工座席转接。适合构建自动化客服、保险理赔、IT 支持电话系统的企业。

---

## Call Center AI — 微软 AI 电话 Agent

### 使用场景

1. **保险理赔** — 自动理赔受理
2. **IT 支持** — 一线技术排障
3. **客服** — 7×24 小时常见问题处理
4. **预约调度** — 自动预约管理
5. **电话调查** — 自动电话问卷

### 核心功能

- 实时语音流式对话
- 断线自动续接
- RAG 安全检索敏感数据
- 多语言支持
- 人工座席转接
- 通话录音与质检

### FAQ

**Q: Call Center AI 是什么？**
A: 微软开源的 AI 电话 Agent，可通过 API 拨打电话或在配置号码上接听来电，使用 GPT-4.1 对话。

**Q: 免费吗？**
A: 代码开源（Apache-2.0），需付费使用 Azure 服务。

---

## 来源与感谢

> Created by [Microsoft](https://github.com/microsoft). Licensed under Apache-2.0.
>
> [call-center-ai](https://github.com/microsoft/call-center-ai) — ⭐ 6,400+


---
Source: https://tokrepo.com/en/workflows/0d7cd646-33e3-11f1-9bc6-00163e2b0d79
Author: Agent Toolkit