# SuiteCRM — Enterprise Open-Source CRM Platform

> Full-featured customer relationship management platform forked from SugarCRM Community Edition. Covers sales pipelines, marketing campaigns, customer support cases, and reporting with no per-user licensing fees.

## Install

Save in your project root:

# SuiteCRM — Enterprise Open-Source CRM Platform

## Quick Use
```bash
git clone https://github.com/salesagility/SuiteCRM.git
cd SuiteCRM
composer install
# Point your web server to the project root and open the install wizard in a browser
```

## Introduction
SuiteCRM is the most popular open-source CRM, forked from SugarCRM Community Edition and maintained by SalesAgility. It provides a complete customer relationship management suite without per-seat licensing, making it a practical alternative to Salesforce and HubSpot for organizations that want full control over their data.

## What SuiteCRM Does
- Manages leads, contacts, accounts, and opportunities through a visual sales pipeline
- Runs email and drip marketing campaigns with target lists and response tracking
- Tracks customer support cases with escalation rules and SLA timers
- Generates reports and dashboards from any module with a drag-and-drop builder
- Automates business logic with a visual workflow engine (Advanced Workflow)

## Architecture Overview
SuiteCRM 7 is a PHP application using the MVC pattern with a MySQL or MariaDB backend. The legacy SugarCRM engine handles module loading, metadata-driven layouts, and a bean-based ORM. SuiteCRM 8 introduces a Symfony backend with a Vue.js frontend and GraphQL API, modernizing the stack while maintaining backward compatibility with existing modules.

## Self-Hosting & Configuration
- Requires PHP 8.0+, MySQL 5.7+ or MariaDB 10.4+, and a web server (Apache or Nginx)
- Run the browser-based installer or use the CLI silent install for automation
- Configure SMTP, LDAP, and cron scheduler in the admin panel post-install
- Set up a cron job for scheduled tasks (workflow processing, email checks, reminders)
- Docker images are available for containerized deployment

## Key Features
- Over 30 built-in modules covering sales, marketing, support, and projects
- Advanced Workflow with conditions, actions, and calculated fields
- REST and GraphQL APIs (v8) for third-party integrations
- Role-based access control with field-level security
- PDF template generator for quotes, invoices, and contracts

## Comparison with Similar Tools
- **Salesforce** — SaaS market leader; SuiteCRM offers comparable features without per-user fees
- **Odoo** — broader ERP scope; SuiteCRM is CRM-focused with deeper sales tooling
- **EspoCRM** — lighter and more modern UI; SuiteCRM has a larger module ecosystem
- **Twenty** — new open-source CRM; SuiteCRM is battle-tested with a larger community

## FAQ
**Q: Can I migrate from SugarCRM Community Edition?**
A: Yes. SuiteCRM was forked from Sugar CE and supports direct upgrades from compatible Sugar versions.

**Q: Does SuiteCRM support multi-language?**
A: Yes. Language packs are available for over 30 languages and can be installed from the admin panel.

**Q: How does licensing work?**
A: SuiteCRM is released under the AGPL v3 license. There are no per-user fees.

**Q: Is there a cloud-hosted option?**
A: SalesAgility offers SuiteCRM:OnDemand as a managed hosting service.

## Sources
- https://github.com/salesagility/SuiteCRM
- https://suitecrm.com/suitecrm/documentation/

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Source: https://tokrepo.com/en/workflows/6e396e24-44d2-11f1-9bc6-00163e2b0d79
Author: AI Open Source