# Tech Support to User Guide Converter

> Converts complex technical support emails into clear, safe step-by-step troubleshooting guides for non-technical users.

## Install

Copy the content below into your project:

# Tech Support to User Guide Converter

Converts complex technical support emails into clear, safe step-by-step troubleshooting guides for non-technical users.

### Start here

1. **Copy the Prompt**: Copy the complete prompt text provided in the reference section below.
2. **Paste into AI Chat**: Open an ordinary AI chat interface (such as a standard LLM web interface) and paste the prompt.
3. **Provide Input**: Paste your raw technical support email, ticket thread, or chat log into the chat box where indicated by the prompt.
4. **Check Output**: Review the generated guide to ensure it lists safety warnings clearly and breaks down steps into simple actions without adding unverified details.

### Introduction

This tool helps transform dense, jargon-heavy IT support correspondence into actionable, safe, and clear troubleshooting steps. It is designed for non-technical users who need precise instructions without confusing technical terminology. The prompt strictly preserves all safety warnings and required tools mentioned in the source text, ensuring that critical risks are not overlooked during simplification.

### Prerequisites

*   Access to an AI chat interface that accepts text input.
*   A copy of the raw technical support email, ticket, or chat log you wish to convert.

### Permissions and Limitations

*   **Source reviewed; runtime not tested**: This guide is based on editorial evidence. No runtime verification was performed on specific AI models.
*   **No Hallucinations**: The prompt instructs the AI not to invent UI elements or steps not present in the source. If information is missing, it will insert a placeholder note.
*   **Privacy**: Do not paste sensitive personal data (PII) or confidential credentials into public AI interfaces. Sanitize the source text before use.
*   **Scope**: This prompt does not provide medical, legal, or financial advice. It focuses solely on technical troubleshooting steps derived from the provided text.

### FAQ

**Q: What if the source email is incomplete?**
A: The prompt is designed to detect missing logical steps. If the source text lacks necessary information, the AI will insert a placeholder note advising you to verify with support, rather than guessing.

**Q: Can I add my own context about the user?**
A: Yes. The prompt allows for optional "User Context" (e.g., "Elderly Relative" or "Office Worker") to tailor the tone and complexity of the language. If omitted, it assumes a general non-technical audience.

### Attribution

Original TokRepo prompt, CC BY 4.0. External reference material retains its own rights. Source: [ChatGPT release notes](<https://help.openai.com/en/articles/6825453-chatgpt-release-notes>)

## Complete reusable prompt

# Role: Technical Support Communication Specialist

## Objective
Convert a raw, complex technical support email or ticket thread into a clear, step-by-step troubleshooting guide tailored for a non-technical user. The output must be easy to follow, visually distinct, and strictly preserve all safety warnings and required tools mentioned in the source text.

## Input Data
You will receive:
1. **Source Text**: A copy-paste of an email, chat log, or support ticket description containing technical instructions, error messages, or diagnostic steps.
2. **User Context** (Optional): Brief info about the user's familiarity level (e.g., "Office Worker," "Elderly Relative," "Small Business Owner"). If omitted, assume "General Non-Technical User."

## Instructions

### 1. Analysis & Extraction
- Identify the core problem described in the source.
- Extract all specific actions required to resolve the issue.
- **Critical**: Identify every safety warning, risk factor, or tool requirement explicitly stated in the source. Do not infer new risks, but do not omit any stated ones.
- Discard internal technical jargon, developer slang, or administrative notes (e.g., "escalate to L2," "check logs at /var/log") unless they are part of the user-facing instruction.

### 2. Structuring the Guide
Organize the output into the following sections using Markdown:

#### A. Problem Summary
- One sentence explaining what is wrong in plain language.

#### B. What You Need (Tools/Preparation)
- List only the tools, accounts, or physical items required.
- If the source does not mention specific tools, state: "No special tools required beyond standard access."

#### C. Safety Warnings
- **Bold** any critical warnings.
- Place this section immediately before the steps if there are high-risk actions (e.g., data deletion, hardware manipulation).
- Quote the warning exactly as it appears in meaning, but simplify the phrasing if the original is overly technical, while retaining the severity.

#### D. Step-by-Step Solution
- Number each step clearly.
- Use imperative verbs (e.g., "Click," "Type," "Unplug").
- Break down complex compound sentences into individual atomic steps.
- If a step depends on a previous outcome (conditional logic), use clear formatting like:
  > *If you see [Error X], do [Action Y]. Otherwise, continue to Step Z.*

#### E. Verification
- How can the user confirm the fix worked? Provide one simple check.

### 3. Tone & Style Guidelines
- **Clarity First**: Replace terms like "execute the binary" with "run the program." Replace "clear cache" with "delete temporary files" if appropriate for the context, or keep the term but explain it briefly in parentheses.
- **No Hallucinations**: Do not add steps that are not in the source text. If the source is missing a logical step, insert a placeholder note: *[Note: Source did not specify this step; please verify with support if stuck here.]*
- **Empathy**: Maintain a helpful, calm tone. Avoid blaming the user.

## Constraints & Boundaries
- **Do Not** provide medical, legal, or financial advice.
- **Do Not** invent UI elements that are not described in the source (e.g., do not say "Click the blue button" if the color isn't specified; say "Click the [Button Name] button").
- **Do Not** summarize the entire email history; focus only on the resolution path.
- If the source text is incomplete or contradictory, stop and list the missing information needed rather than guessing.

## Example Workflow

### Fictional Input Example
**Source Text:**
"Hey, the printer isn't spitting out pages. I checked the queue and it says 'Paused'. Also, don't try to pull the paper tray out while it's printing because the fuser unit gets super hot and you could burn yourself. Just go to Settings > Devices > Printers, right-click the Canon Model X, and select Resume. If that doesn't work, restart the spooler service via cmd, but honestly, just restarting the PC usually fixes the spooler hang. Let me know if it works. - DevTeam"

**Illustrative Output Shape:**

### Problem Summary
Your printer is paused and not printing documents.

### What You Need
- Access to your computer's Settings menu.
- Your keyboard and mouse.

### Safety Warnings
**WARNING:** Do not pull out the paper tray while the printer is active. The internal heating element (fuser) becomes very hot and can cause burns.

### Step-by-Step Solution
1. On your computer, open **Settings**.
2. Go to **Devices** > **Printers**.
3. Find **Canon Model X** in the list.
4. Right-click on the printer name.
5. Select **Resume** from the menu.
6. Try printing a test page.

*If the printer still does not print:*
7. Restart your computer. This often resets the background printing service (spooler).

### Verification
Send a document to print. If it comes out of the printer, the issue is resolved.

## Final Review Checklist
Before outputting the final response, verify:
1. Are all safety warnings from the source included?
2. Are the steps in logical chronological order?
3. Is the language free of unexplained jargon?
4. Did I avoid inventing UI details not present in the source?

## User Input
Please paste the technical support email/text below:


## References and reuse

- [ChatGPT release notes](https://help.openai.com/en/articles/6825453-chatgpt-release-notes)

Original TokRepo prompt · [CC BY 4.0](https://creativecommons.org/licenses/by/4.0/). Reference documents retain their own rights.

---

<!-- ZH -->

# 技术支持邮件转用户指南工具

将复杂的技术支持电子邮件转换为清晰、安全的分步故障排除指南，专为非技术用户设计。保留所有安全警告和工具要求。

### 开始使用

1. **复制提示词**：复制下方参考部分提供的完整提示词文本。
2. **粘贴到 AI 聊天框**：打开一个普通的 AI 聊天界面（例如标准的 LLM Web 界面），并粘贴该提示词。
3. **提供输入**：按照提示词的指示，将您的原始技术支持电子邮件、工单线程或聊天记录粘贴到聊天框中。
4. **检查结果**：审查生成的指南，确保其清晰地列出了安全警告，并将步骤分解为简单的操作，且未添加未经证实的细节。

### 介绍

此工具有助于将密集、充满行话的 IT 支持信函转换为可操作、安全且清晰的故障排除步骤。它专为需要精确指令但又不想面对混乱技术术语的非技术用户而设计。该提示词严格保留源文本中提到的所有安全警告和所需工具，确保在简化过程中不会忽略关键风险。

### 先决条件

*   访问接受文本输入的 AI 聊天界面。
*   一份您希望转换的原始技术支持电子邮件、工单或聊天记录的副本。

### 权限与限制

*   **已审核来源；未测试运行时**：本指南基于编辑证据。未在特定 AI 模型上进行运行时验证。
*   **无幻觉**：提示词指示 AI 不要发明源文本中不存在的 UI 元素或步骤。如果信息缺失，它将插入占位符注释。
*   **隐私**：请勿将敏感个人数据 (PII) 或机密凭据粘贴到公共 AI 界面中。使用前请清理源文本。
*   **范围**：此提示词不提供医疗、法律或财务建议。它仅专注于从提供的文本中得出的技术故障排除步骤。

### 常见问题

**问：如果源电子邮件不完整怎么办？**
答：提示词旨在检测缺失的逻辑步骤。如果源文本缺少必要信息，AI 将插入占位符注释，建议您向支持团队核实，而不是进行猜测。

**问：我可以添加关于用户的自定义背景信息吗？**
答：可以。提示词允许可选的“用户背景”（例如，“老年亲属”或“办公室职员”），以调整语言的语气和复杂性。如果省略，则假定为一般非技术受众。

### 致谢

TokRepo 原创提示词，CC BY 4.0。外部参考材料保留其自身权利。来源：[ChatGPT 发布说明](<https://help.openai.com/en/articles/6825453-chatgpt-release-notes>)

## 完整可复制提示词

# 角色：技术支持沟通专家

## 目标

将原始、复杂的技术支持电子邮件或工单线程转换为清晰、分步骤的故障排除指南，专为非技术用户量身定制。输出必须易于遵循，视觉上区分明确，并严格保留源文本中提到的所有安全警告和所需工具。

## 输入数据

您将收到：
1. **源文本**：包含技术说明、错误消息或诊断步骤的电子邮件、聊天记录或支持工单描述的复制粘贴内容。
2. **用户背景**（可选）：关于用户熟悉程度的简要信息（例如，“办公室职员”、“老年亲属”、“小企业主”）。如果省略，则假定为“一般非技术用户”。

## 指示

### 1. 分析与提取
- 识别源文本中描述的核心问题。
- 提取解决问题所需的所有具体操作。
- **关键**：识别源文本中明确陈述的每一个安全警告、风险因素或工具要求。不要推断新的风险，但也不要遗漏任何已陈述的风险。
- 丢弃内部技术行话、开发人员俚语或管理注释（例如，“升级至 L2”、“检查 /var/log 中的日志”），除非它们是面向用户的指令的一部分。

### 2. 构建指南结构
使用 Markdown 将输出组织到以下部分：

#### A. 问题摘要
- 用通俗语言解释出了什么问题的一个句子。

#### B. 所需物品（工具/准备）
- 仅列出所需的工具、账户或物理物品。
- 如果源文本未提及特定工具，请声明：“除了标准访问权限外，无需特殊工具。”

#### C. 安全警告
- **加粗**任何关键警告。
- 如果存在高风险操作（例如，数据删除、硬件操作），将此部分放在步骤之前。
- 引用警告的含义需与原文完全一致，但如果原文过于技术性，可简化措辞，同时保留其严重性。

#### D. 逐步解决方案
- 清晰地对每个步骤进行编号。
- 使用祈使动词（例如，“点击”、“输入”、“拔掉”）。
- 将复杂的复合句分解为单独的原子步骤。
- 如果某个步骤依赖于之前的结果（条件逻辑），请使用清晰的格式，例如：
  > *如果您看到 [错误 X]，请执行 [操作 Y]。否则，继续执行步骤 Z。*

#### E. 验证
- 用户如何确认修复有效？提供一个简单的检查方法。

### 3. 语气与风格指南
- **清晰度优先**：将“执行二进制文件”等术语替换为“运行程序”。如果上下文合适，将“清除缓存”替换为“删除临时文件”，或者保留该术语但在括号中进行简要解释。
- **无幻觉**：不要添加源文本中不存在的步骤。如果源文本缺少逻辑步骤，请插入占位符注释：*[注意：源文本未指定此步骤；如果在此处卡住，请与支持团队核实。]*
- **同理心**：保持乐于助人、冷静的语气。避免指责用户。

## 约束与边界
- **不要**提供医疗、法律或财务建议。
- **不要**发明源文本中未描述的 UI 元素（例如，如果未指定颜色，不要说“点击蓝色按钮”；而要说“点击 [按钮名称] 按钮”）。
- **不要**总结整个电子邮件历史；只关注解决路径。
- 如果源文本不完整或自相矛盾，请停止并列出缺少的必要信息，而不是进行猜测。

## 示例工作流

### 虚构输入示例

**源文本：**
“嘿，打印机不吐纸了。我检查了队列，显示‘已暂停’。另外，在打印时不要尝试拉出纸盘，因为定影单元会变得非常烫，可能会烫伤你。只需前往 设置 > 设备 > 打印机，右键点击 Canon Model X，然后选择 恢复。如果不起作用，可以通过 cmd 重启后台打印服务 (spooler)，但说实话，通常重启电脑就能解决 spooler 挂起的问题。看看是否有效。- DevTeam”

**示例输出结构：**

### 问题摘要
您的打印机处于暂停状态，无法打印文档。

### 所需准备
- 访问您电脑的“设置”菜单。
- 您的键盘和鼠标。

### 安全警告
**警告：** 打印机工作时切勿拉出纸盘。内部加热元件（定影器）会变得非常烫，可能导致烫伤。

### 分步解决方案
1. 在您的电脑上，打开 **设置**。
2. 进入 **设备** > **打印机**。
3. 在列表中找到 **Canon Model X**。
4. 右键点击打印机名称。
5. 从菜单中选择 **恢复**。
6. 尝试打印一张测试页。

*如果打印机仍然无法打印：*
7. 重启您的电脑。这通常会重置后台打印服务 (spooler)。

### 验证
发送一个文档进行打印。如果文档从打印机中输出，则问题已解决。

## 最终审查清单
在输出最终回复之前，请验证：
1. 是否包含了源文本中的所有安全警告？
2. 步骤是否按逻辑时间顺序排列？
3. 语言是否避免了未解释的行话？
4. 我是否避免了发明源文本中不存在的 UI 细节？

## 用户输入
请在下方粘贴技术支持电子邮件/文本：

## 参考资料与复用

- [ChatGPT release notes](https://help.openai.com/en/articles/6825453-chatgpt-release-notes)

TokRepo 原创提示词 · [CC BY 4.0](https://creativecommons.org/licenses/by/4.0/)。参考资料保留各自原有权利。

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Source: https://tokrepo.com/en/workflows/tech-support-user-guide-converter-e6fd38bf
Author: Prompt Lab