Call Center AI — Microsoft AI Phone Agent

Introduction

Call Center AI is Microsoft's open-source AI phone agent, with 6,400+ GitHub stars. It places AI phone calls via API or answers incoming calls on configured numbers. Uses Azure + GPT-4.1 for real-time conversations, with support for call recovery, RAG, multi-language, and human-agent handoff. Ideal for enterprises building automated customer service, insurance claims, or IT support phone systems.

Call Center AI — Microsoft AI Phone Agent

Use Cases

1. Insurance claims — automated claim intake
2. IT support — first-line technical troubleshooting
3. Customer service — 24/7 FAQ handling
4. Appointment scheduling — automated booking management
5. Phone surveys — automated survey outreach

Core Features

• Real-time streaming voice conversations
• Automatic call recovery after disconnects
• RAG for secure retrieval of sensitive data
• Multi-language support
• Human-agent handoff
• Call recording and quality monitoring

FAQ

Q: What is Call Center AI? A: Microsoft's open-source AI phone agent — place calls via API or answer on configured numbers using GPT-4.1 conversations.

Q: Is it free? A: The code is open source (Apache-2.0); Azure services are billed separately.