Call Center AI — Microsoft AI Phone Agent

Call Center AI — AI Phone Agent by Microsoft

What It Does

Send a phone call from an AI agent in a single API call, or let users call the AI bot directly on a configured phone number. The system handles natural conversation, understands context, and can perform actions.

Use Cases

1. Insurance claims — automated claims intake and processing
2. IT support — first-line technical troubleshooting
3. Customer service — handle routine inquiries 24/7
4. Appointment scheduling — book and manage appointments
5. Survey collection — automated phone surveys

Key Features

Architecture

Phone Number → Azure Communication Services → Call Center AI → GPT-4.1
                                                    ↓
                                              RAG (knowledge base)
                                              Azure Cognitive Services
                                              Recording & Analytics

Deployment Options

Remote (recommended):

make deploy name=my-resource-group

Local development:

# Requires: Azure CLI, Rust, uv
make dev

GitHub Codespaces: Open in Codespaces for automatic environment setup.

Required Azure Resources

• Azure Communication Services (with phone number)
• Azure Cognitive Services (Speech)
• Azure OpenAI (GPT-4.1)
• Azure Storage Account

FAQ

Q: What is Call Center AI? A: Microsoft's open-source AI phone agent that can make and receive calls, handle customer conversations using GPT-4.1, and integrate with enterprise systems via RAG.

Q: Is Call Center AI free? A: The code is open-source under Apache-2.0. You pay for Azure services (Communication Services, Cognitive Services, OpenAI).

Q: Can I use my own phone number? A: Yes, configure a phone number through Azure Communication Services and the AI agent will answer calls on that number.